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However, Best Brilliance generally uses high-quality diamonds with their jewelry, including their engagement rings.Īnd while the lab-grown diamond jewelry selection at Best Brilliance is somewhat limited, we do like their designs which span the classic to modern and creative. And we always recommend that you match the diamond with the jewelry yourself to avoid the often sub-par diamonds that pre-set jewelry is combined with. That’s because they only offer pre-set jewelry and engagement rings, where you cannot pick the exact diamond you want. And truth be told, we prefer that over sub-par customer service with global support.īest Brilliance does not sell loose diamonds, and they do not give you access to diamond certificates. However, they did get back to us the following morning (on a weekend). However, when we contacted them at odd hours (evening), they were, in fact, not online. They advertise their customer service as being 24/7. They also have excellent customer service through chat and phone, and they’ll happily guide you and offer advice.

In addition, there are several other drawbacks to mined diamonds.Īnd Best Brilliance does a great job highlighting these benefits and has dedicated pages explaining what these are and fairly truthfully compares mined to lab-created diamonds.īest Brilliance also offers excellent customer service, including the option to schedule virtual appointments with a trained gemologist who can help you through the complicated process of buying a diamond. However, while Best Brilliance also sells mined diamonds and advertises them as guaranteed conflict-free, it is impossible to guarantee that mined diamonds are conflict-free. The positive is that they are very clear and honest about the benefits of lab-grown diamonds over mined. In this Best Brilliance review, we learn that we like many things about Best Brilliance, but we also have some grievances.